Frequently Asked Questions

1. What is Care Angel’s VIP Care service?

Caring for aging loved ones? Fact is, we all could use some help but the usual options can be costly & technical to use for the average senior. Introducing, “ANGEL,” A revolutionary way to give your loved ones the VIP Care treatment & your family peace of mind.

“ANGEL” is your families’ new Virtual Intelligent Caregiving Assistant for you aging-at-home-seniors. She is an:

ANGEL

A 2 minute phone call a day keeps the doctor away.

In less time than it takes to brush your teeth, ANGEL’s VIP Care Service conducts regular check-in calls to your elderly loved one(s). ANGEL’s engaging & empathetic approach helps seniors better self-manage their chronic conditions while giving them instant VIP access to eldercare guidance & resources that empower seniors to maintain an independent, healthy, safer & more connected lifestyle. ANGEL asks simple questions in a conversational manner to gather information about physical & emotional well-being measures that includes medication adherence & overall health vitals.

The Care Angel solution:  As simple to use as answering the telephone.

ANGEL is an award winning, patent-pending artificially intelligent voice response technology. With a high touch, yet low tech approach for seniors, your elderly loved ones can receive care in any language from anywhere by landline or cell phone to help them be safe. They simply answer questions & their responses are turned into easy-to-understand Dashboard Notifications, Alerts, Care Insights & Reports on the Care Angel Caregiver App. If their answers indicate something isn’t right or they need anything, ANGEL will immediately notify your care circle & help you take action fast to prevent major incidents.

2. How do I set up an account for a loved one so Angel can do VIP Care Calls & provide care?

After you have registered with Care Angel & have launched the app, click on the green circle at the bottom right with the “person +” icon. The Care Wizard will launch, guiding you through the sign-up process. Simply follow the easy instructions which only take 2 minutes to complete.

3. How do I record a personalized greeting for my Care Recipient?

During the registration process you will be asked to if you want to record a personalized greeting. If you have already registered, you would launch the app, click on your Care Recipient, & click on the “gear” icon at the top right of the screen. Once there, click on the “Greetings” tab, & click on the “pencil” icon in the upper right. You can listen to your existing recording here or click the “Re-Record” button at the bottom.

4. How often can I change or should I change the personal greetings?

You can change the personal greeting as many times as you like. We recommend you update the personal greetings weekly, but nor more than monthly, so your loved one will hear your ever-changing & uplifting messages.

5. What kind of questions does Angel ask when she calls?

The Care Calls takes less than 2 minutes & the default setting for “ANGEL” to call are once per day on Monday, Wednesday & Friday (edit defaults to match your loved ones needs). ANGEL will ask some basic questions like, “How did you sleep? How do you feel? Are you in any pain? Did you take your medications?”  Some other important questions can be activated based on you loved one’s needs, like asking for their Blood Pressure, Blood Sugar & Oxygen Level readings. Additional default questions are asked on Monday & Friday only like, “How is your appetite? Did you drink enough water? Have you been exercising?”

6. Can the Care Angel VIP Care service be used in emergencies?

Please note that the Care Angel VIP Care service is not for medical emergencies & does not replace necessary in person check ups.

All information that you provide will ONLY be communicated to the family caregiver & care circle that set up the Care Angel’s VIP Care service for you.

7. Will Care Angel’s VIP Care service replace me calling my loved one?

Not at all!  Care Angel is meant to be an added service that allows you to care for your loves & make sure they remain independent, & are happy & safe. The Care Angel’s VIP Care service is not meant to replace any connection you want to have with your loved one, but rather be there as your assistant in caring for your loved one.

Because in the blink of an eye, things can change.

At Care Angel, we believe it shouldn’t take a “WAKE-UP CALL” to force a harsh reality-check on those living alone or spur families into a flurry of action. The sad reality is most seniors don’t have much assistance.

A serious flu, a fall or an adverse reaction to medication can turn lives upside down. Older people & families live with this fear everyday. But it’s also the little things that go unnoticed that quietly jeopardize an older loved one’s independence–forgetting to take medications, letting refills run out, skipping meals, not staying hydrated & ignoring symptoms because Mom doesn’t want to call & bother busy loved ones.

Care Angel can turn family frustration, obscurity, confusion, guilt & potential hospitalizations & life-threatening behavior into healthier, safer seniors & give family peace of mind.

8. What will the Care Angel VIP Care Call experience sound like?

The voice of Care Angel, better known as “Angel” has a very sweet sounding voice & sounds like a real person.

9. Does my aging loved need any special hardware/devices or smartphones to use Care Angel’s VIP Care service?

No they don’t. One of the many amazing features of Care Angel’s VIP Care service is that there is no need for your loved one to purchase any expensive hardware or learn how to use new device technology. Simply put, all your loved one needs a landline or simple cellphone & the power of their voice to answer Angel’s questions.  Their answers over the phone will be translated into notifications, alerts, & reports into the caregiver app.

10. How long does a VIP Care service check-in call take?

The average check-in call is between 1.5-2 minutes long, depending upon how many questions you have chosen for Angel to ask.

11. Will Care Angel’s VIP Care service help me see negative trends in my loved one’s’ health?

Absolutely. All of the information that the Care Angel VIP Care service collects can be viewed on a daily, weekly or monthly view, in addition to having access to Care Insights, which makes finding negative or positive trends easier. See if mom isn’t drinking enough water, if she keeps missing her medication or even how your blood pressure readings look over a month’s time.

12. Can information be seen/accessed daily, weekly or monthly?

Yes, with the Care Angel VIP Care dashboard, you can view of all information collected from VIP Care Calls & provides accessible data in a daily, weekly or monthly views.

13. What are the features of the Care Angel dashboard?

From well-being to Vitals & Medication adherence – it’s just a tap away. In the well-being section, you can find information collected from the Care Calls that may include data on:  Sleep, Feelings, Needs, Water, Exercise & Appetite. Within the Vitals section, you may find data readings collected on Blood Pressure, Blood Sugar & Oxygen Levels, if you have set up Angel to collect it.  The Medications section shows if medications were taken, missed, skipped, or ran out – or will be taken later. The Reports section shows a summary of how your loved one’s well-being, vitals & medication intake is, all in one place.

Additionally, you can switch between Day, Week & Month to see a snapshot of the exact information you want & view health trends.

14. What are Care Insights?

Care Insights are a summary of how your loved one is doing in an easy to understand in daily, weekly or monthly views. You will find all of their well-being stats, Medication adherence, & all of their Vitals here for quick review.

15. What are Care Reports?

Care Reports allow you to see the detailed picture of how your loved one’s are doing. Care Report provides the daily, weekly & monthly summaries of Care Recipients’ overall well-being, that can include sleep, feel, needs, pain & water. Additionally, vitals such as blood pressure, glucose & blood oxygen levels, adherence to chronic disease management, medications intake, & possible needs are also provided if applicable.  In addition, Care Reports can be printed or shared with loved ones, family or providers – you choose.

16. How do I edit my Care Recipient’s information?

After you launch the App, click on the Care Recipient you wish to edit. In the upper right hand corner, you will see a “gear” shaped icon. Click that icon which will take you to your Care Recipient’s Settings. Click on “Personal Information” to change or update their personal information including updating their phone number, email address, time zone & profile picture.

17.     How do I edit my profile information?

After you launch the App, click on the “3 horizontal lines” at the top left to display the left navigation menu. Once there, simply click on “My Profile” to launch. Here you can edit all personal information including:  email, phone number, language, & time zone.

17. How do I edit my profile information?

After you launch the App, click on the “3 horizontal lines” at the top left to display the left navigation menu. Once there, simply click on “My Profile” to launch. Here you can edit all personal information including:  email, phone number, language, & time zone.

18. How do I edit the Care Call time(s) my Care Recipient receives?

After you launch the App, click on the Care Recipient you wish to edit. In the upper right hand corner, you will see a “gear” shaped icon. Click that icon which will take you to your Care Recipient’s Settings. Click the “check-in Frequency” which will take you to the check-in section, where you can choose which time you would like Angel to call & conduct Care Calls with your loved one.

19. How can I edit/change my Care Recipient’s Care Call questions?

After you launch the Care Angel App, click on the Care Recipient you wish to edit. In the upper right hand corner, you will see a “gear” shaped icon. Click that icon which will take you to your Care Recipient’s Settings. Click the “Care Call Questions” section & click on the question you want to add/subtract. Please note that you will NOT be able to remove the following default questions:  Sleep, Overall Feeling, Pain & Needs. These questions are set to help you get a better understanding of your loved one’s overall well-being.

20. What are Alert-Notifications & how do I edit them?

Not all notifications are the same. Some are more important & time sensitive. The Care Angel VIP Care service is set up to notify you automatically with default settings to help you stay informed of what’s important in real time & what can wait for the end of the day or week.

If your loved one misses 4 check-in calls from Angel, forgets to take medications, needs something & /or not well, we will immediately notify you.

If you will like to change or update any of the notification settings, you can do so by clicking the top left navigation bar, & click on the Notification Settings tab on the App.

21. How do alerts work? When will alerts go out?

With Care Angel alerts, you will be notified in real time if your loved one needs something, or if something isn’t right, allowing you to react in real time. The in-App notification will display on your smartphone, taking you directly your loved one’s Care Insights section, to see a snapshot on what has been happening. You may also notice a bell shaped icon at the top right hand side of the dashboard. You can also review all alerts here, signified by a red number (number of alerts). In addition, we will also send you and email with the alert.

22. What happens if my loved one misses a VIP Care Call from Angel?

Angel will call during your scheduled time. If you loved one doesn’t answer the phone, Angel will leave a message and call back 15 minutes later.  For example, if you have a scheduled call at 9am & your mom misses her check-in call, Angel will call her at 9:15, 9:30 & 9:45.  After the 4th missed call, Angel will alert you through the VIP Care service, & through email, that mom missed her VIP Care Call.

23. How do I adjust when & how I receive Alerts & Notifications?

If you will like to change or update any of the notification settings from real-time to daily to weekly & monthly, you can do so by clicking the top left navigation bar, & click on the Notification Settings tab on the App.

24. Where do I find important Alerts in the app?

The in-App notification will display on your smartphone, taking you directly your loved one’s Care Insights section, to see a snapshot on what has been happening. You may also notice a bell shaped icon at the top right hand side of the dashboard. You can also review all alerts here, signified by a red number (number of alerts).

25. Can I call my Care Recipient directly from the app?

After you launch the App, click on the Care Recipient you wish to call. Once you are in your loved one’s dashboard, you will see a green circle with a phone icon in it, at the bottom right-hand side. Once you click on this icon, it will launch the quick call list. Here you will see everyone in you loved one’s Care Circle. You will see your Care Recipient at the bottom of the display, where you would click to call. To exit without calling, simply click the white circle at the bottom right.

26. What is a Care Circle & how can I set one up?

By inviting your family members, caregivers & friends, you can create a Care Circle where all invited parties will participate in your Loved one’s well-being & Care.

After you set up an account for your loved one & become his/hers Care Angel, you will have full access to their Care Angel profile, receive alerts & notifications when your loved one needs something or something isn’t right, & will be on their Quick Call List.

Whether it be to assign to receive Alerts & Notifications only or assign someone to only be on your loved one’s Quick Call List, you will be able to invite your family members, friends & providers to participate in your loved one’s Care on many levels.

27. Does everyone in the Care Circle have the same access & receive the same Alerts & Notifications?

There are 3 types of participation levels as being a member of the Care Circle:  Caregiver, Care Aide & Quick Call. As a Caregiver, you will have full access to download the app & have full access to the care recipient dashboard, will receive all in app Alerts & Notifications via email & phone calls.  As a Care Aide, you do not need to download the app, yet you will be able to receive SMS, email & phone call notifications depended on how were set up by the caregiver. Finally, as a Quick Call participant, they will not need the app, but will only be added to the quick call list, which is similar to a speed dial function, seen in the app.  Additionally, during the VIP Care Call with your loved one, they can request to speak with any participant found in the Care Circle which includes the Caregiver, the Care Aide & the the Quick Call participant.

28. Can I pause someone from the Care Circle?

After you launch the Care Angel VIP service, click on the Care Recipient you wish to edit. In the upper right hand corner, you will see a “person” shaped icon (to the left of the gear icon). Click that icon which will take you to the Care Circle Settings. To pause someone, click on the member you want to pause, scroll to the bottom & click “Deactivate Account.”  If you have paused someone already, they will show up under the “Inactive Members” section in your loved one’s Care Circle section. To re-activate, click on that member, scroll to the bottom & click, “Activate Account.”

29. Can I call someone in the Care Circle directly from the app?

After you launch the App, click on the Care Recipient to access members of their Care Circle. Once you are in your loved one’s dashboard, you will see a green circle with a phone icon in it, at the bottom right-hand side. Once you click on this icon, it will launch the quick call list. Here you will see everyone in you loved one’s Care Circle, where you can simply click on the icon next to their name to call. You will also see your Care Recipient at the bottom of the display. To exit without calling, simply click the white circle at the bottom right.

30. How can I pause the VIP Care Service for my Care Recipient?

After you launch the Care Angel VIP service, click on the Care Recipient you wish to edit. In the upper right hand corner, you will see a “gear” shaped icon. Click that icon which will take you to the Care Recipient’s Settings. To pause the VIP Care Service, click the field at the bottom that says, “Pause Service.” Next, a popup will appear prompting you to choose for how long to pause the service for:  For 1 day, For 1 week, For 1 month, or Set a custom range.  The service will automatically restart after the pause length has ended.

31. Is Care Angel secure & confidential?

Your privacy & security is our top priority. We take all reasonable precautions to keep your data safe & secure.

Please review the PRIVACY POLICY for more information.

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